配送ポリシー
Processing time
All orders are processed within 3–7 business days. Custom or made-to-order items may take up to 7 business days. We will notify you if there is any delay.
Shipping methods and delivery times
We ship from China via China EMS e-packet. Delivery times vary by destination:
- United States: 10–20 business days
- Canada: 10–20 business days
- Europe: 12–23 business days
- United Kingdom: 12–23 business days
- Australia / New Zealand: 10–20 business days
- Rest of the world: 15–30 business days
These are estimated times and may be longer due to customs processing, postal delays, or other circumstances beyond our control.
Shipping costs
Shipping costs are calculated at checkout based on the weight and destination of your order.
Customs Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Lost, damaged, or delayed packages
If your package is lost or damaged, please contact us at amurayalwaysme@gmail.com. We will work with the carrier to resolve the issue. We are not responsible for delays caused by postal strikes, natural disasters, or other events beyond our control.
Address accuracy
Please ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect address provided by the buyer.
Returns
For information about returns, please see our Return and Refund Policy.